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Office of Mental Health

Advocacy & Support

The Americans with Disabilities Act Leaving OMH site
Information and technical assistance on the Americans with Disabilities Act.

File of Complaint or Grievance | (Español)
Provides you with a process to have your complaint investigated and registered.

Health Insurance Portability and Accountability Act of 1996 Leaving OMH site (HIPAA)

Inpatient Bill of Rights and Responsibilities | (Español)
New York’s rights of inpatients in NYS Office of Mental Health (OMH) mental health psychiatric centers.

Out Patient Bill of Rights and Responsibilities | (Español)
New York’s rights of outpatients in NYS OMH licensed programs.

For Families

  • Family Survival Handbook
    The Family Survival Handbook is a collection of useful information contributed by over 65 family caregivers. Through direct experience, they’ve learned how to navigate the public mental health system in New York State.
  • Make the Mental Health System Work for You: When families join the Mental Health Care Team Everyone Benefits
    Mental health treatment outcomes improve when families are active partners in mental health treatment. The unique strengths and knowledge that family members contribute to the treatment process can benefit everyone–the patient, the practitioner, and the family members themselves! * If you have accessibility issues with this PDF please contact
    Office of Consumer Affairs, or visit the accessibility link at the bottom of the page.


  • Healthy People Leaving OMH site
    A guide for building community coalitions, creating a vision, measuring results, and creating partnerships dedicated to improving the health of a community. Includes “Strategies for Success” to help in starting community activities.

Comments or questions about the information on this page can be directed to the Office of Consumer Affairs.