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Office of Mental Health

Public Notification Regarding Quality/Safety Concerns

Greater Binghamton Health Center (GBHC) is working to make safety a priority. Everyone has a role in ensuring quality behavioral health care is provided in a safe environment, including patients, clients, family, friends, staff and administrators. In assuming this role, there are avenues you can take to report concerns you might have.

In the event you have concerns about quality of patient/client care and/or client/patient/staff safety at GBHC, you are encouraged to express such concerns to the respective Program Manager of the particular unit/department. If you are not satisfied with the response/outcome of the particular situation, you are further encouraged to notify the Office of the Executive Director.

If you continue to have concerns, you have the option to report such concerns to The Joint Commission (TJC), without fear of retaliation. TJC is a national regulatory body that accredits healthcare systems. On a triennial basis, it reviews each healthcare system to several hundred standards of performance. TJC is interested in the provision and delivery of quality healthcare in a safe environment.

To report the details about your complaint to TJC, use one of the following options:

Online: Report a Complaint Leaving OMH site

E-mail: The Joint Commission

Phone: (630) 792-5800

Mail: Office of Quality Monitoring
         The Joint Commission
         One Renaissance Boulevard
         Oakbrook Terrace, Illinois  60181

Summarize the issue in two pages or less and include the name and full address of the organization in question.