Intensive and Sustained Engagement Teams (INSET)

Overview

INSET is a peer-led engagement approach that supports individuals on their recovery journey. The program is for people with a mental health condition who are underserved, unserved, or who haven't had success in the traditional mental health system. It is also for people at risk of involuntary treatment such as AOT, hospital stays, or criminal justice involvement.

INSET teams are available to participants on a 24/7 basis. They engage with participants often, and at times and places that are convenient to them.

INSET support is:

• Voluntary
• Community-based
• Flexible
• Continuous

Peer Support and INSET

Peer Support is a system of giving and getting help based on respect, shared responsibility, and a mutual understanding of what is helpful through common experiences. Peer Support workers are at the core of INSET teams.

INSET is not the same as care coordination, but peer specialists support individuals in many ways. Peer workers help participants connect with community and feel empowered to do things on their own.

Goals of INSET

INSET builds trust, hope, and connection through ongoing engagement with participants. INSET centers each person's voice, choice, self-determination, and quality of life.

INSET aims to:

• Support participants in identifying and reaching their life goals
• Help individuals navigate local and state systems
• Connect individuals with chosen supports and communities
• Reduce hospitalizations, lengths of stay, and incarcerations
• Cut costs connected to physical health issues

Who Qualifies

INSET is for adults who could benefit from ongoing and reliable access to mental health supports.

Eligible participants are:

• Willing and interested in taking part in INSET
• 18 years of age or older
• Identified as “high risk” or with serious and/or complex mental health or substance use needs
• People with recurring systems involvement, such as hospitalizations or criminal justice involvement
• Currently in or have a history of court-ordered Assisted Outpatient Treatment

Program Locations

Long Island Region: Serves Suffolk County
Hands Across Long Island INSET team

New York City Region: Serves Kings County
Baltic Street Wellness Solutions INSET team

Hudson River Region: Serves Westchester, Rockland, Orange, and Sullivan Counties
Greater Mental Health of New York

Western New York Region: Serves Monroe County
Recovery Options Made Easy

Contact

Interested in learning more about INSET?

Email us at INSET@omh.ny.gov