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Office of Mental Health

Consumers & Families

Crisis Prevention
In crisis? Get the help you need. If you need immediate medical assistance, please dial 911.

Behavioral Health Information
OMH produces several informative brochures on specific diagnoses, aimed at providing resources to individuals and families dealing with mental illness.

Learn more about OMH Services by consumer groups:

Behavioral Health Managed Care
New York State is moving Medicaid behavioral health services into Managed Care. Behavioral Health Managed Care will integrate all behavioral health and physical health services under the management of Mainstream Medicaid Managed Care Organizations and Health and Recovery Plans.

Consumer Affairs
The Office of Consumer Affairs (OCA) is staffed by individuals who bring their expertise from not only work skills and formal education, but through awareness and experience of being former or current recipients of mental health services. The staff of the OCA, having first–hand knowledge of what assists or hinders one’s journey of healing and recovery, focuses on improving all aspects of the mental health system.

Cultural Competence
The Bureau of Cultural Competence is dedicated to promoting effective changes in policy, procedure, and practices by the infusion of cultural and linguistic competency throughout New York State’s Mental Health system.

Disaster Mental Health Planning and Response Resources
Natural disasters, terrorist attacks, and other emergencies highlight the need for disaster mental health services. Under the NYS Comprehensive Emergency Management Plan, OMH provides disaster mental health resources to local communities in need.

Find a Mental Health Program
The program directory allows you to:

  • Search for mental health programs by county, program category or subcategory.
  • View program details including program name, address and phone number.
  • Click on any county on the map to view all of the programs in that county.

Forensic Mental Health Services
When persons with mental illness come in contact with the criminal justice system focused inter-agency coordination, training and intervention on the State and local level is essential to maintaining community safety, while preventing inappropriate and unnecessary incarceration.

Health Insurance Portability and Accountability Act (HIPAA)
The HIPAA site provides information on the Federal Health Insurance Portability and Accountability Act, including links to related sites.

Justice CenterLeaving OMH site
Report Abuse & Neglect 24/7 using the Statewide Toll Free Hotline at: (855) 373-2122.

This innovative Web-based portfolio of reports and tools promotes active participation by consumers in their treatment and recovery.

Personalized Recovery Oriented Services (PROS)
PROS is a comprehensive recovery oriented program for individuals with severe and persistent mental illness. The goal of the program is to integrate treatment, support, and rehabilitation in a manner that facilitates the individual's recovery.

OMH provides several publications regarding behavioral health for consumers, families, providers, and other interested parties. These publications are available online and others are available in printed format upon request.

Suicide Prevention
If your life or someone else's is in imminent danger, please call 911. If you are in crisis and need immediate help, please call (800) 273-8255, 24/7.