The Office of Quality Management is committed to addressing issues, concerns or requests for information about mental health services within New York State in a timely and professional manner.
If you or someone you know is receiving services from a facility that is licensed or operated by the state of New York and there is a concern, we encourage you to follow these steps:
If you continue to feel that your concern has not been addressed to your satisfaction, contact Customer Relations:
By email: Email the Division of Quality Management
New York State Office of Mental Health
44 Holland Avenue
Albany, New York 12229
Staffed 9 am – 6 pm, Monday-Friday
Please Note: Allegations of Abuse & Neglect should be directed to the New York State Justice Center for the Protection of People with Special Needs: 1-855-373-2122.