Contact OMH
Contact Links
- Central Office Personnel Directory
- Office of Mental Health Facilities Directory
- Office of Mental Health Field Offices
- County Mental Health Agencies Directory
- Make a Freedom of Information Request
Customer Relations
The Office of Quality Management is committed to addressing issues, concerns or requests for information about mental health services within New York State in a timely and professional manner.
If you or someone you know is receiving services from a facility that is licensed or operated by the state of New York and there is a concern, we encourage you to follow these steps:
- First, speak with and explain your concerns to the person who is providing services. This may include a Case Manager, Counselor, or Staff Member.
- Second, if you are not satisfied with how your concern is being addressed by the person you spoke with, speak to the person in charge of the program. This may include a Supervisor, Clinical Director, Program Manager, or Executive Director.
If you continue to feel that your concern has not been addressed to your satisfaction, contact Customer Relations:
By email: Email the Division of Quality Management
By Mail:
New York State Office of Mental Health
Customer Relations
44 Holland Avenue
Albany, New York 12229
By Phone:
1-800-597-8481
Staffed 9 am – 6 pm, Monday-Friday
Please Note: Allegations of Abuse & Neglect should be directed to the New York State Justice Center for the Protection of People with Special Needs: 1-855-373-2122.