Ann Marie T. Sullivan, M.D., Commissioner
Governor Andrew M. Cuomo

Crisis hotlines and support services

  Crisis Hotllines: Crisis Shelter

24 Hour Hotline
Serving Buffalo and Erie Co.

Community Missions
(716) 285-3403
1570 Buffalo Avenue, Niagara Falls NY 14303
Serving: Niagara County


Chautauqua County Hotline

Domestic Violence Shelter:

Kids Helpline
24 hour counseling service for young people aged 5-25 years.
716-834-1144 / 1-877-KIDS-400

Haven House-Child and Family Services
(716) 884-6000
P.O. Box 451, Ellicott Station, Buffalo NY 14205
Serving: United States including WNY


Nationwide Suicide Crisis Hotline
1-800-273-TALK (1-800-273-8255)

Military & Family Support:

NYS Domestic and Sexual Violence 24 hour Hotline
1-800-942-6906 (English)
1-800-942-6908 (Spanish)

Family Support - 914th Airlift Wing
(716) 236-2097
914th Airman and Family Readiness, 2510 Kirkbridge Drive, Niagara Falls NY 14304
Serving: WNY

Children and Family Services:

Youth and Family Crisis Services:


Hillside Service Integration Department
(585) 256-7500
1183 Monroe Avenue, Rochester NY 14620
Serving: NYS including WNY

Covenant House Nineline

If you are Deaf or Hard of Hearing:
Contact us using 711 (National Relay Service)
If English is not your first language:
We have instant access to over-the-phone language interpreters 24 hours a day

Girls and Boys Town National Hotline

1-800-448-3000, TDD line 1-800-448-1833
Spanish-speaking counselors and translation services, representing more than 140 languages, are also available.



  Community Services for the Developmentally Disabled:

Project COACH - CSDD
(716) 883-8002
452 Delaware Avenue, Buffalo NY 14202
Serving: Erie & Niagara Counties

Safe House - Shelter and Assistance for Family Emergencies
(716) 883-8002
1179 Kenmore Avenue, Kenmore NY 14217
Serving: Erie County and Niagara Counties