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Office of Mental Health

Personalized Recovery Oriented Services (PROS)

Personalized Recovery Oriented Services (PROS) is a comprehensive model that integrates rehabilitation, treatment, and support services for people with serious mental illness.

Individuals work toward goals in different areas, for example:

  • Living independently
  • Building natural supports
  • Finding and keeping a job
  • Reaching higher levels of education
  • Securing preferred housing
  • Improving medication management

There are four Components in the PROS program:

  • Community Rehabilitation and Support (CRS)
  • Intensive Rehabilitation (IR)
  • Ongoing Rehabilitation and Support (ORS)
  • Clinical Treatment, an optional component of a PROS program.

The CRS component includes services designed to engage and assist individuals in managing their illness and restoring those skills and supports necessary for living successfully in the community.

Some services within the CRS component include

  • Wellness Self-Management
  • Basic Living Skills
  • Community Living Exploration
  • Benefits & Financial Management

The IR component is intended to assist individuals in attaining specific life roles, reduce risk of hospitalization or relapse, loss of housing or involvement with the criminal justice system, and help individuals manage their symptoms.

Examples of IR services include

  • Intensive Relapse Prevention
  • Integrated Dual Disorder Treatment
  • Family Psycho-education

The ORS component provides supports to assist individuals in managing their symptoms in the competitive workplace.

PROS can provide Clinical Treatment services to help stabilize, improve, and control disabling symptoms. Clinical Treatment provides a recovery focused, disability management approach all integrated with PROS rehabilitative service for comprehensive care. PROS participants have the choice to receive their Clinical Treatment through PROS.

There are two PROS licensing options:

  • PROS with Clinical Treatment
  • PROS without Clinical Treatment

The PROS license gives counties and providers the ability to integrate multiple programs into a comprehensive rehabilitation service.

To find PROS programs go to Find a Mental Health Program in Your Community, under Program Category/Subcategory outpatients, select Personalized Recovery Oriented Services.


  • PROS Overview Webinar
    This brief (appox. 32 minutes) webinar provides a basic overview of the PROS model. This recording can be used to train new program staff, agency leadership and can be shared with Managed Care Organizations (MCOs) to help explain the PROS components, services and billing.
  • PROS Portal
    Up-to-date statistical data on the PROS program. Includes demographic and diagnostic characteristics of PROS recipients, and recipient outcomes.
  • Letter Regarding PROS and DOH Waiver Programs Released
    Provides current information regarding PROS and DOH Waivers (Traumatic Brain Injury, Long Term Home Health Care Program, and the Nursing Home Transition & Diversion Medicaid Waiver) which is effective 1/27/11.
  • The PROS Person-Centered Planning workbook is available by request to

Comments or questions about the information on this page can be directed to the Rehabilitation Services Unit.