The Division of Quality Management supports the Office of Mental Health's mission to promote the mental health and well-being of all New Yorkers. We provide leadership in regulating, certifying, and overseeing the New York's public mental health system.

Bureau of Inspection and Certification

• Licensing
  An operating certificate (license) issued by the Office of Mental Health (OMH) is required for many mental health programs that are subject to the regulatory jurisdiction of the Commissioner of Mental Health.


• Pre-Employment Checks
  Information on complying with OMH requirements for the Staff Exclusion List, Criminal Background Check, and Statewide Central Register of Child Abuse and Maltreatment.


• Prior Approval Review (PAR)
  To apply for certification (license) from OMH, organizations must go through the Prior Approval Review process.


• Telehealth Services
  Information and guidance for providers who offer telehealth services to their clients.

Office of Quality Improvement

• Clinical Risk Management
  Helps providers licensed or operated by the Office of Mental Health establish and maintain an incident management program.


• Mental Health Incident Review Panels
  The panels review events involving someone with a serious mental illness that led to a serious injury or death. The goal is to prevent reoccurrence and find ways to improve how mental health services delivery so people can get better care and communities can stay safe.


• New York State Incident Management and Reporting System (NIMRS)
  A secure, web-based application used by OMH licensed or operated providers to report incidents to both OMH and the NYS Justice Center.