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Office of Mental Health

Office of Quality Improvement (OQI)

Clinical Risk Management

CRM helps providers licensed or operated by the Office of Mental Health (OMH) establish and maintain an incident management program. These programs identify high risk processes and systems. CRM Goals:

  • reduce risk that affects consumer safety
  • develop strategies for risk reduction, error prevention and performance improvement
The health, safety, and welfare of individuals in care is our primary concern.

External Review

The External Review unit works with OMH operated facilities to help them comply with CMS regulations and Joint Commission (TJC ) standards. Our goal is for each facility to always be review ready.

Facility compliance allows us to

  • focus on the mental health and well-being of all New Yorkers
  • provide quality care, treatment, and services to all we serve
  • ensure continuous quality improvement

New York State Incident Management and Reporting System (NIMRS)

NIMRS is a secure, web-based application used by OMH licensed or operated providers to report incidents to both OMH and the NYS Justice Center.

Comments or questions about the information on this page can be directed to the Bureau of Inspection and Certification (BIC).