Login Instructions
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Self-Service Console
The Self-Service Console is a way to manage your RSA token and PIN, which are used for logging into secure OMH applications such as PSYCKES. Use the console to:
- Setup security questions – All users should do this so you can reset your own PIN if need be.
- Reset your PIN if you are getting an authentication error.
- Request and activate tokens if you need a replacement token or if you receive a new token that needs to be activated.
- Troubleshoot token issues by answering your security questions and indicating the token issue.
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Token Instructions
As of April 2022, mobile tokens are the default soft token sent to new users or to existing users who need a replacement token.
- If you were assigned a mobile token, view the Mobile Token Instructions document to learn how to install the RSA SecurID App on a mobile device and import your unique token into the RSA SecurID App.
- If you were assigned a desktop soft token prior to April 2022, you can view the Desktop Token Instructions document to locate your desktop token email, install the RSA software on your computer, and import your unique token into the RSA software.
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Login Instructions
For first time and subsequent login instructions as well as for troubleshooting steps for “authentication error” messages, please reference the Login Instructions document. -
Login Help
For token and login support contact one of the following ITS helpdesks, depending on whether you are an external partner (non-OMH employee) or an OMH employee:
- External Partners (Non-OMH Employees):
- healthhelp@its.ny.gov or (518) 474-5554 then press '2' at the prompt
- OMH Employees Only:
- fixit@its.ny.gov or 1-844-891-1786
Comments or questions about the information on this page can be directed to the PSYCKES Team.