Login Instructions
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Token Instructions
- See the Desktop Token Instructions document for how to install the RSA software on a desktop and how to import your unique token into the RSA software.
- See the Mobile Token Instructions document for how to install the RSA SecurID App on a mobile device, and how to import your unique token into the RSA SecurID App.
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Login Instructions
See the Login Instructions document for how to set a PIN, how to login to PSYCKES, and tips for troubleshooting an "authentication error" message. -
Login Help
For token and login support contact one of the following ITS helpdesks, depending on whether you are an external partner (non-state employee) or a state employee:
- External Partners (Non-State Employees):
- 1-800-435-7697 healthhelp@its.ny.gov
- State Employees Only:
- 1-844-891-1786 or fixit@its.ny.gov
Comments or questions about the information on this page can be directed to the PSYCKES Team.