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Office of Mental Health

Behavioral Health Claims Denial Focused Surveys

Behavioral health claims denial citations, accepted corrective actions, and stipulations and orders are available in the below statements of deficiencies (SODs) and statements of findings (SOFs):


  1. Affinity
    1. Affinity BH Claims Denial SOD-SOF - Round 1
    2. Affinity BH Claims Denial SOD-SOF - Round 2
  2. Amida Care
    1. Amida Care BH Claims Denial SOD-SOF - Round 1
    2. Amida Care BH Claims Denial SOD-SOF - Round 2
  3. EmblemHealth
    1. EmblemHealth BH Claims SOD-SOF - Round 1
    2. EmblemHealth BH Claims SOD-SOF - Round 2
  4. IHA
    1. IHA BH Claims Denial SOD-SOF - Round 1
    2. IHA BH Claims Denial SOD-SOF - Round 2
  5. MetroPlus
    1. MetroPlus BH Claims Denial SOD-SOF - Round 1
    2. MetroPlus BH Claims Denial SOD-SOF - Round 2
  6. MVP
    1. MVP BH Claims Denial SOD-SOF - Round 1
    2. MVP BH Claims Denial SOD-SOF - Round 2


For more information regarding citations, please visit the Focused Survey Citations webpage.

For questions regarding citations, please contact the BHO Mailbox.

Please contact OMH Managed Care with any questions, comments, or problems you may be experiencing with this site. If you would like to file a complaint about behavioral health managed care, please visit the Information on Filing a Complaint page. Providers, if you have any questions about the managed care implementation, please complete and send a question form.