Consumer/Recipient Information
The information on this page is for Adult Behavioral Health. For information on Children's Services see: Children's Transition
For more resources to promote awareness of recovery, self-help, and empowerment, visit:
Medicaid Managed Care Enrollment
- New York Medicaid Choice HARP phone line: 1-855-789-4277
- New York State of Health is the Medicaid managed care online enrollment platform or call 1-855-355-5777
- Find Medicaid Managed Care Plans on the New York State (NYS) Department of Health (DOH) website.
- The MCTAC Plan Matrix has a NYS map showing Medicaid managed care health plans and contact information. Anyone can create a free log-in to see this resource.
Health and Recovery Plans (HARPs)
Learn more about HARP eligibility and services:
Enhanced HARP services include:
- Community Oriented Recovery and Empowerment (CORE) Services
- Adult Behavioral Health Home and Community Based Services (BH HCBS)
Services to Help You Reach Your Goals
If you are not eligible for HARP, you can still access a variety of state services.Examples of individuals not eligible for HARP:
- Under age 21
- Living in a nursing home
- Enrolled in a Managed Long-Term Care (MLTC) Plan
- Receive services from waivers that help individuals with serious impairments stay in the
community:
- Office for People with Developmental Disabilities (OPWDD) Home and Community-Based Services Waiver
- Traumatic Brain Injury (TBI) Waiver
- Nursing Home Transition and Diversion (NHTD) Waiver
Available Services
Personalized Recovery Oriented Services
(PROS)
Helps people with serious mental illness (SMI) pursue personal goals relating to health, community
engagement, and overall independence.
Mental Health Outpatient Treatment and
Rehabilitative Services (MHOTRS)
Formerly known as OMH Clinic: MHOTRS provides counseling, medication treatment, psychological testing,
and peer support services.
Certified Community Behavioral Health Clinics
(CCBHCs)
Provides an array of comprehensive mental health and substance use wellness services, such as
counseling, peer support, and case management. Visit the CCBHC
SAMSHA webpage
ACCES-VR
Assisting individuals with disabilities to achieve and maintain employment.
Health
Home Care
Management/Care Coordination
Helps people enrolled in the Health Homes program get the care and services they need. Find
a Health Home
HIV Special Needs Plans (HIV SNPs)
Individuals enrolled in a HIV SNP can access the same benefits as a HARP enrollee if they meet NYS behavioral health high-risk criteria. For more information about HIV SNPs, see the HIV SNP website.
Pharmacy
- NYS Medicaid pharmacy program (NYRx)
- Email NYRx@health.ny.gov or call 1-518-486-3209
Restricted Recipient Program (RRP)
- RRP Information
- Email omig.sm.RRP@omig.ny.gov or call the Office of Medicaid Inspector General (OMIG) RRP helpline 1-518-474-6866
Long-term Care Needs
Other Resources That Can Help:
NYS Behavioral Health
Ombudsman
Makes getting treatment easier. The Community Health Access to Addiction and Mental Healthcare Project
(CHAMP) fights for New Yorkers who are facing insurance obstacles to treatment, to make sure anyone who
seeks treatment gets it, regardless of ability to pay. Email ombuds@oasas.ny.gov or call
1-888-614-5400.
Independent Consumer Advocacy Network (ICAN)
The NYS Ombudsman for Medicaid recipients with behavioral health or long-term care needs.
Email ican@cssny.org or call 1-888-614-8800
(TTY Relay Service:
711).
Email the NYS Office of
Mental
Health
Reach out to OMH. Only use letters in the name field. No special characters can be used, this includes a
hyphen (-). You will see a confirmation message on the page when the email is sent.
Agency Partners