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Office of Mental Health

Community Oriented Recovery and Empowerment (CORE) Overview

CORE Services are person-centered, recovery-oriented mobile behavioral health supports. They build skills and assist in community participation and independence.

CORE Services allow eligible adult Medicaid beneficiaries with serious mental illness and/or addiction disorders to receive services in their own home or community.

Designated CORE providers work together with:

  • individuals and their managed care (insurance) plan
  • other service providers
  • family
  • government partners


1. Community Psychiatric Support and Treatment (CPST)

  • Goal-directed supports and solution-focused interventions with the intent to achieve person-centered goals.
  • Multi-component service that consists of therapeutic interventions.

2. Psychosocial Rehabilitation (PSR)

  • Assists individuals in improving their functional abilities to the greatest degree possible in settings where they live, work, learn, and socialize.
  • Rehabilitation counseling, skill building, and psychoeducational interventions.

3. Family Support and Training (FST)

  • Offers instruction, emotional support, and skill building necessary to facilitate engagement and active participation of the family.
  • FST partners with families through a person-centered or person-directed, recovery oriented, trauma-informed approach.

4. Empowerment Services – Peer Support

  • Non-clinical, peer-delivered services with focus on rehabilitation, recovery, and resilience.
  • Promotes skills for coping with and managing behavioral health symptoms while facilitating the use of natural supports and community resources.


Eligibility for CORE Services is based on the following criteria for individuals in a Medicaid Health and Recovery Plan (HARP), HIV-Special Needs Plan (HIV-SNP), or Medicaid Advantage Plus (MAP) Plan:

  1. The individual must be enrolled in a HARP, HIV-SNP, or MAP Plan
  2. The individual must meet the NYS Behavioral Health (BH) High-Risk Criteria (commonly referred to as the HARP Eligibility Algorithm), indicated by one of the following codes:
    • H1: Enrolled in a HARP and has met the NYS BH High-Risk Criteria
    • H4: Enrolled in a HIV-SNP and has met the NYS BH High-Risk Criteria
    • H9: Has met the NYS BH High-Risk Criteria
  3. The CORE Service(s) must be recommended by a Licensed Practitioner of the Healing Arts (LPHA)

There are additional restrictions to ensure there is no duplication of services. For more information on these restrictions, please see the CORE Benefit & Billing Guidance.

Adults 21+ can find out more about CORE Services and their eligibility by contacting their HARP, HIV-SNP, or MAP Plan; their current behavioral health service provider(s); or NY Medicaid Choice (1-800-505-5678) for more information.


Educational Materials for Individuals and Families

Managed Care Policy, Guidance, and Forms:

Program Policy, Guidance, and Forms:

Please contact OMH Managed Care with any questions, comments, or problems you may be experiencing with this site. If you would like to file a complaint about behavioral health managed care, please visit the Information on Filing a Complaint page. Providers, if you have any questions about the managed care implementation, please complete and send a question form.