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Office of Mental Health

CORE Overview

Managed Care Policy, Guidance, and Forms:

Program Policy, Guidance, and Forms:

Community Oriented Recovery and Empowerment (CORE)

CORE Services are:

  • person-centered
  • recovery-oriented
  • mobile behavioral health supports

They build skills and self-efficacy that promote and facilitate community participation and independence.

CORE Services provide opportunities for eligible adult Medicaid beneficiaries with serious mental illness and/or substance use disorders to receive services in their own home or community.

Designated CORE providers work together with:

  • individuals and their managed care (insurance) plan
  • other service providers
  • family
  • government partners

CORE consists of four services:

1. Community Psychiatric Support and Treatment (CPST)

  • Goal-directed supports and solution-focused interventions with the intent to achieve person-centered goals.
  • Multi-component service that consists of therapeutic interventions.

2. Psychosocial Rehabilitation (PSR)

  • Assists individuals in improving their functional abilities to the greatest degree possible in settings where they live, work, learn, and socialize.
  • Rehabilitation counseling, skill building, and psychoeducational interventions.

3. Family Support and Training (FST)

  • Offers instruction, emotional support, and skill building necessary to facilitate engagement and active participation of the family.
  • FST partners with families through a person-centered or person-directed, recovery oriented, trauma-informed approach.

4. Empowerment Services – Peer Support

  • Non-clinical, peer-delivered services with focus on rehabilitation, recovery, and resilience.
  • Promotes skills for coping with and managing behavioral health symptoms while facilitating the use of natural supports and community resources.

Educational Materials for Individuals and Families

Who is eligible for CORE?

Eligibility for CORE Services is based on three criteria:

  1. The individual must be HARP Eligible
  2. The individual must be enrolled in a HARP or HIV-Special Needs Plan (SNP); and
  3. The services must be recommended by a Licensed Practitioner of the Healing Arts (LPHA)

There are additional restrictions to ensure there is no duplication of services. For more information on these restrictions, please see the CORE Benefits & Billing Guidance.

Eligible Adults 21+ who want to find out more about CORE Services, should contact their Medicaid Health and Recovery Plan or Behavioral Health service provider.

All questions or complaints regarding Behavioral Health Medicaid Managed Care should be submitted to the OMH Division of Managed Care using the OMH MC Question/Complaint Form. This ensures all questions or complaints submitted can be reviewed and responded to by appropriate staff within OMH and/or the Department of Health.